The 10-minute triage checklist for a disabled ad account
Work through this in order before you send anything. Enter your email to get the printable version, the review-request paragraph as a copy-and-paste file, and three reminder emails on day 3, 7 and 14 telling you what to do if you have heard nothing.
Part 1: locate
- Which asset is restricted: ad account, Page, business portfolio, or personal profile?
- What policy does Account Quality name? Written down word for word, screenshot saved.
- Date and time the restriction appeared.
Part 2: rule out the quick causes
- Billing: any unpaid balance? Any failed or declined payment? Card name matches business name?
- People: every admin and employee recognised? Anyone added recently?
- Partners: any agency or partner access you no longer use?
- Campaigns: any ads, ad sets or domains you did not create?
- Recent changes: new payment method, new country, new domain, spend jump, new product category?
Part 3: fix what is live
- Every active and recent ad checked against the named policy.
- Landing pages checked: claims, before/after, personal attributes, missing business details.
- Borderline items paused or removed. Date noted.
- If a compromise was found: passwords changed, two-factor on, unknown people removed, unknown methods removed.
Part 4: gather evidence
- Business registration or equivalent.
- Government ID of the account owner, if verification is requested.
- Recent invoices or order records showing a real trading business.
- Screenshots of the website and of the fixed landing pages.
- Files named clearly: business-registration.pdf, invoices-2026.pdf, landing-page-after.png.
Part 5: one review request
- The one-paragraph statement, with the named policy, what you checked, what you fixed, and the business identity.
- Sent once, from Account Quality. Date logged.
- Verification completed promptly if prompted, with matching names.
- No new ad accounts opened to get around the restriction.
The one-paragraph review request
Factual and short. It uses the policy wording Account Quality shows you, which is the wording Meta's standards are written in.
"Ad account [ID] was restricted on [date]. Account Quality names [policy]. We have reviewed every active and recent ad and landing page against the Advertising Standards. [We found nothing that conflicts with that policy / We found X and removed it on date.] The account belongs to [legal business name], [website], [registration or tax ID if you have one]. We have completed verification where prompted. We request a review of this restriction. Attached: [business registration, ID, recent invoices, landing page screenshots]."
Free: the 10-minute triage checklist, plus reminders on day 3, 7 and 14
The printable checklist, the review-request paragraph as a copy-and-paste file, and three timed emails that tell you what to do on day 3, 7 and 14 if you have heard nothing. The part of this process people get wrong is the waiting.
Email me for it Sign-up form coming shortly. Until then, email hello@adaccountrescue.com and it comes back by reply.
Frequently asked questions
What does the paid kit add to this?
Ad Account Recovery Kit · $49
The full process for each cause, the review-request wording built on the policy language Meta uses, an evidence checklist, a 14-day tracker, and the plan for keeping sales alive while you wait. Written for store owners and small agencies, not for people trying to game the system.
- Five review-request templates: policy violation, suspected compromise, payment failure, verification request, business-level restriction
- Evidence checklist per cause, with file naming reviewers can read
- The 14-day tracker: what to do on day 1, 3, 7 and 14 if you hear nothing, and when a second request is justified
- Keep-selling plan: email, SMS, Google Shopping, marketplaces and organic, ranked by how fast each restores revenue
- Hardening checklist for afterwards: admin roles, two-factor, payment hygiene, business and domain verification, pre-launch policy check
- When to stop: the signs an account is not coming back, and how to rebuild legitimately
Available shortly Checkout opens soon. Email hello@adaccountrescue.com to be told when.